Shipping Policy
At The Natural, we are committed to delivering your beauty and personal care products safely and on time.
Order Processing
- All orders are processed within 1–2 business days.
- Orders are not shipped on Sundays or public holidays.
- Once your order is confirmed, you will receive a confirmation message or email.
Shipping Time
- Standard delivery time is 3–7 business days across India.
- Delivery time may vary depending on your location and courier availability.
Shipping Charges
- Free shipping on orders above ₹499.
- A shipping fee of ₹49–₹99 may apply to orders below ₹499.
Order Tracking
- Once your order is shipped, you will receive a tracking ID via SMS or email.
- You can track your order using the provided tracking link.
Delays & Exceptions
- Delivery may be delayed due to high order volume, weather conditions, or courier issues.
- We appreciate your patience in such cases.
Damaged or Lost Packages
- If you receive a damaged product or your package is lost in transit, contact us within 48 hours of delivery.
- Share clear images of the damaged product if applicable.
- We will assist you with a replacement or refund as per our policy.
Incorrect Address
- Please ensure that your shipping address is correct.
- We are not responsible for orders delivered to incorrect addresses provided by the customer.
Contact Us
If you have any questions about shipping, you can contact us at: